CANCELLATION POLICY

If you do not cancel as outlined below and/or do not show up for your scheduled dive time, you will still be charged the full amount. A lot of pre-dive time is spent in selecting the gear and preparing the site for your dive, as well as our Instructor's time while waiting for you. 

When you book multiple days of diving and/or classes with us, we consider the entire booking as a "package" and the cancellation period is based upon the first scheduled day of diving. There are no cancellations with refunds allowed on direct bookings, direct on-line bookings, all on-line learning certification courses, specially priced dives, tours and/or classes such as Groups Discounts, Family Discounts, Early Bird Specials, Direct Booking Discounts, Cash Discounts, et cetera.  

If dive conditions are inappropriate for the skill level of the divers in your party, at the discretion of the Instructor, we will either move to another dive site, re-schedule your dive (working within your vacation schedule), or cancel your dive and refund your money. SCUBA STEVE'S SCUBA SHACK reserves the right, at no additional cost or fee to you, to contract with another Instructor/Company to provide the services that you have ordered.

If you show up substantially late for your dive time (more than 20 minutes), we may not be able to accomplish your dive(s) or training class(es) as scheduled. We will try to re-schedule another dive time (working around your vacation schedule) but remember that we have other classes and tours scheduled and may not be able to accommodate you. In this unlikely event, you will be charged for the scheduled dive.

If anyone in your party shows up to the dive site and is, in the opinion of the Instructor, not able to dive safely and/or without jeopardizing the safety and well-being of the other divers, then that diver may be asked to stand down and not join in the dive. We will NOT take divers who are intoxicated, under the obvious influence of drugs and/or narcotic substances, severely overweight or out-of-condition, or otherwise unable to safely participate in the scheduled dive. In the event of any such occurrence, at the sole discretion of Scuba Steve's Scuba Shack, each diver will either be charged for the dive, have their monies refunded subject to a 50% cancellation fee, or be charged other earned fee(s) as deemed appropriate by SCUBA STEVE'S SCUBA SHACK.

Remember ... if you show up and do not complete the entire dive, tour or class, we consider it as "earned fees" because of the time and expense in preparing for your dive or tour, regardless of whether or not you complete the entire dive, tour or class and accordingly will not refund your monies. When you book multiple days of diving and/or classes with us, we consider the entire booking as a "package" and the cancellation period is based upon the first scheduled day of diving.

CONCIERGES BOOKINGS: We require a minimum of a 72-hour advance notification of cancellation or you will be subject to the full charge for the dive(s) that you have booked. When you book multiple days of diving and/or classes with us, we consider the entire booking as a "package" and the cancellation period is based upon the first scheduled day of diving.

DIRECT and OTHER TYPES of BOOKINGS: There are no cancellations with refunds allowed on all direct bookings, on-line bookings, on-line learning certification courses, specially priced dives, tours and/or classes such as Groups Discounts, Family Discounts, Early Bird Specials, Direct Booking Discounts, Cash Discounts, et cetera. When you book multiple days of diving and/or classes with us, we consider the entire booking as a "package" and the cancellation period is based upon the first scheduled day of diving.

Re-Scheduling.  If you request a re-scheduled date/time (for whatever reason), and we agree to do so, and then you either fail to show up or if the conditions are not suitable then you will be charged for the dive(s).  We will try to re-schedule your dives again, but cannot promise or guaranty that we will have the time availability to do so.  If we re-schedule your dives (for whatever reason) and you have agreed to do so and you fail to show up you will be charged for the dives.  If the conditions are not suitable then we will try to re-schedule your dives.  If we are unable to do so, then you will not be charged for your dives.

MEDICAL EMERGENCIES EXCEPTIONS: If you should experience a serious medical emergency/injury that does not allow you to participate in your scheduled dive event, we will make an exception to the cancellation policy.  However, since we are dive professionals and not medical professionals, we require written verification from a properly licensed medical physician that your serious medical emergency/injury makes it impossible for you to participate in your scheduled dive activity.

If you are taking one of our Certification Courses or Specialty Courses and are unable to complete the required number of dives prior to your departure, due to either inclement weather or other oceanic conditions beyond our control, then SCUBA STEVE'S SCUBA SHACK will pro-rate the unused portion of your Course, based upon the amount of time and expense that we have encountered for your Course, and will gladly refer you to another PADI Instructor for completion of that Course. You will be responsible to make payment to that Instructor for services rendered. Any course materials or supplies that have been purchased and delivered to you are yours and these costs are not refundable. If the materials have not been delivered to you prior to your cancellation, then a full refund will be gladly issued. If you do not successfully complete the required written quizzes, tests or examinations prior to your departure, SCUBA STEVE'S SCUBA SHACK will be unable to sign-off on these Academic proficiencies and you will be required to complete these proficiencies elsewhere in order to earn your certification.

We will gladly issue a Referral Form based upon those proficiencies that you have successfully demonstrated understanding and mastery in upon payment of your course/class/dives. We cannot and do not make any representations as to what other third party or independent dive centers or Instructors can, may or will charge for their times and services in the event that you need to re-take any or all of the quizzes, final examinations, confined water sessions or open water dives necessary to earn your certification.

Remember ... classes are paid for but certification is earned. If you decide not to continue in the classes or courses, it is your decision to do so. No monies will be refunded to you, because we have set aside time for you and/or your group, whether or not you decide to complete the class or course.

We cannot and do not promise that you will pass the certification process, since these certifications are "performance based". We do promise you that if conditions are favorable to do so, SCUBA STEVE'S SCUBA SHACK will provide training and instruction for your classes, enabling your to earn your certification.

Again, if YOU are unable to perform and/or YOU decide not to complete your classes, we will NOT refund any monies to you. If WE are unable to perform for any reason, then we will gladly pro-rate your tuition based upon the time and expenses we have generated towards your particular certification.

When you book your dive, tour or class with SCUBA STEVE'S SCUBA SHACK, you are agreeing to the above CANCELLATION POLICY.

If you have any questions, please feel free to contact us and we would be happy to go over any concerns that you may have. We are here to serve YOU ...

Mahalo nui loa.


SCUBA STEVE'S SCUBA SHACK 

Providing Personalized Guided Tours
Recreational Dive Training and Education
Plus all 'round Family Fun-In-The-Sun Activities
On the Beautiful Beaches & Reefs of Kauai, HI 
 
 

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