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CANCELLATION POLICY
We require a minimum of a 5 Day advance
notification of dive tour cancellation and a minimum of 7 Days
advance notice of cancellation of referral certification
class(es) throughout most of the year or you will be subject
to the full charge for the dive(s)/certification class(es) you
have booked. When you book multiple days of diving and/or
classes with us, we consider the entire booking as a "package"
and the cancellation period is based upon the first scheduled
day of diving. However, we require a minimum of 10 days
advance notice of dive tour and/or referral certification
course cancellation for dives/classes that are scheduled to
take place 10 days prior to and 10 days after major holidays,
including but not limited to New Year's Day, Spring Break
(Easter Sunday will be considered the actual holiday),
Memorial Day, Fourth of July, Labor Day, Thanksgiving and
Christmas. There are no cancellations with refunds allowed on
all on-line learning certification courses, specially priced
dives, tours and/or classes such as Groups Discounts, Family
Discounts, Early Bird Specials, Direct Booking Discounts, Cash Discounts, et cetera. If you have paid
with a credit card, we will credit-back to your card within 72
hours of receiving your proper cancellation notice, subject to
a 10% cancellation fee. If you have paid with a personal
check, we will issue a refund upon notification that your
check has cleared.
If you do not cancel as outlined above and/or
do not show up for your scheduled dive time, you will still be
charged the full amount. A lot of pre-dive time is spent in
selecting the gear and preparing the site for your dive, as
well as our Instructor's time while waiting for you.
If dive conditions are inappropriate for the
skill level of the divers in your party, at the discretion of
the Instructor, we will either move to another dive site,
re-schedule your dive (working within your vacation schedule),
or cancel your dive and refund your money. SCUBA STEVE'S SCUBA
SHACK reserves the right, at no additional cost or fee to you,
to contract with another Instructor/Company to provide the
services that you have ordered.
If you show up substantially late for your dive
time (more than 20 minutes), we may not be able to accomplish
your dive(s) or training class(es) as scheduled. We will try
to re-schedule another dive time (working around your vacation
schedule) but remember that we have other classes and tours
scheduled and may not be able to accommodate you. In this
unlikely event, you will be charged for the scheduled dive.
If anyone in your party shows up to the dive
site and is, in the opinion of the Instructor, not able to
dive safely and/or without jeopardizing the safety and
well-being of the other divers, then that diver may be asked
to stand down and not join in the dive. We will NOT take
divers who are intoxicated, under the obvious influence of
drugs and/or narcotic substances, severely overweight or
out-of-condition, or otherwise unable to safely participate in
the scheduled dive. In the event of any such occurrence, at
the sole discretion of Scuba Steve's Scuba Shack, each diver
will either be charged for the dive, have their monies
refunded subject to a 50% cancellation fee, or be charged
other earned fee(s) as deemed appropriate by SCUBA STEVE'S
SCUBA SHACK.
Remember ... if you show up and do not complete
the entire dive, tour or class, we consider it as "earned
fees" because of the time and expense in preparing for
your dive or tour, regardless of whether or not you complete
the entire dive, tour or class and accordingly will not refund
your monies.
If you are taking one of our Certification
Courses or Specialty Courses and are unable to complete the
required number of dives prior to your departure, due to
either inclement weather or other oceanic conditions beyond
our control, then SCUBA STEVE'S SCUBA SHACK will pro-rate the
unused portion of your Course, based upon the amount of time
and expense that we have encountered for your Course, and will
gladly refer you to another PADI Instructor for completion of
that Course. You will be responsible to make payment to that
Instructor for services rendered. Any course materials or
supplies that have been purchased and delivered to you are
yours and these costs are not refundable. If the materials
have not been delivered to you prior to your cancellation,
then a full refund will be gladly issued. If you do not
successfully complete the required written quizzes, tests or
examinations prior to your departure, SCUBA STEVE'S SCUBA
SHACK will be unable to sign-off on these Academic
proficiencies and you will be required to complete these
proficiencies elsewhere in order to earn your certification.
We will gladly issue a Referral Form based upon those
proficiencies that you have successfully demonstrated
understanding and mastery in upon payment of your
course/class/dives. We cannot and do not make any
representations as to what other third party or independent
dive centers or Instructors can, may or will charge for their
times and services in the event that you need to re-take any
or all of the quizzes, final examinations, confined water
sessions or open water dives necessary to earn your
certification.
Remember ... classes are paid for but
certification is earned. If you decide not to
continue in the classes or courses, it is your decision to do
so. No monies will be refunded to you, because we have set
aside time for you and/or your group, whether or not you
decide to complete the class or course.
We cannot and do not promise that you will pass
the certification process, since these certifications are "performance
based". We do promise you that if conditions are
favorable to do so, SCUBA STEVE'S SCUBA SHACK will provide
training and instruction for your classes, enabling your to
earn your certification.
Again, if YOU are unable to perform and/or YOU
decide not to complete your classes, we will NOT refund any
monies to you. If WE are unable to perform for any reason,
then we will gladly pro-rate your tuition based upon the time
and expenses we have generated towards your particular
certification.
When you book your dive, tour or class with
SCUBA STEVE'S SCUBA SHACK, you are agreeing to the above
CANCELLATION POLICY.
If you have any questions, please feel free to
contact us and we would be happy to go over any concerns that
you may have. We are here to serve YOU ...
Mahalo nui loa.
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